Can I establish an exact time for the receipt of my delivery?

International Shipping : Unfortunately DHL can not guarantee a precise hour for delivery, DHL delivers from 8am to 6pm.

If you are concerned that no one will be at home at the time of delivery, see here the sequence of events of DHL if the recipient is not at home at the first delivery attempt:

  • DHL then attempts to reach the recipient at the phone number given during the order process.
  • If this is not possible, DHL attempts to deliver to one of the neighbours.
  • If this attempt fails as well, the deliverer will leave a small note in the recipient’s mailbox with their telephone number so that the recipient can contact the deliverer and work out a second delivery.
  • If the recipient wishes, it is also possible to pick up the package at a nearby parcel station when it suits him.

Please note: DHL always requires a signature, thus it is not possible to leave your package behind in the mailbox

Brussels Shipping : For orders with delivery within Brussels, you may send us an exact time for your delivery. Please send us your delivery instructions in the comments of your order, at step 3 :

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